TERMS & CONDITIONS
It is the customer’s responsibility to ensure that all correct information is given at point of order. Amendments can be made once the customer has received their digital proofs, however, I love and love will not hold any responsibility for any mistakes found after the customer has approved their proofs. If I love and love have made an error, we will of course replace your items.
Please be aware that certain options (such as rounded corners, premium card stock and envelopes, lamination and foiling) will incur additional charges. We will always inform you of this before you place your order.
It is the customer’s responsibility to obtain any necessary copyright permission for use of hymns, songs etc if printed on elements of your stationery.
For I Love and Love to proceed with your order, an invoice payment will need to be made. Payment can be made via bank transfer or cheque. No work can commence until payment has been received and cleared.
Please note that all prices depicted are subject to change. Written quotes are valid for a period of 30 days.
Any cancellation made by the customer once the deposit or full invoice balance has been paid is non-refundable.
There may be some variation in the colours that you see on your computer screen and the colours that are professionally printed as all computer monitors are calibrated differently. There may also be a colour difference between different print runs. Samples are available to purchase should you wish to see the colours once printed.
In order to meet your delivery deadline, please ensure that all forms of correspondence (including order mock-ups) are replied to as soon as possible to avoid any unnecessary delays. Lead times can vary, but we will always update you should your delivery lead time change for any reason. Our lead times range from 1-4 weeks from date of payment and dependent on the items that have been ordered. I Love and Love will not take responsibility for orders that are placed by the client late or last minute. If expedited delivery is required, prior written confirmation will be given by I Love and Love and there may be an additional charge.
All designs depicted within these collections are copyright of I Love and Love, and they cannot be reproduced or copied in any way.